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Salesforce.com contact management package system for small business.

Customer contacts and lead generation go hand in hand.  I have used all of the systems over the years.  Salesforce, Outlook, Act, MyMail List, Excel, custom builds, and each has its advantages and disadvantages.

The basic must do is Outlook, Linked in,  or my new find, Google Gmail contacts and calendar that syncs with my Blackberry.  If you need more than that or want to centralize contacts then something more robust is in order.

Salesforce.com  has been known around bigger company circles, but a friends blog professing love for Salesforce for under $100 per year for her small business, caught my eye.  If you are a small business or have independent sales reps, this may be a great option, without the heavy expense to check out.

Here is her feedback: “I love my new salesforce.com contact management system! They announced mid-Oct that they offer a few new versions for small biz. Mine is the base level, $99/year. web-based, easy to use, flexible. bye-bye horrible (Name withheld), hello being organized! I say, if you have multiple lists/contacts, use this,  better than outlook, ACT and excel for sure…”

So let us know what you are using and the pros and the cons to help others choose a contact management system that will work without a lot of expense.

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