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Do free promotion offers work? Follow the line to Dennys

Here is a photo that I took of the Denny’s Free breakfast crowd from the road as I was leaving today.

By the looks of things at my local Denny’s the Free Breakfast  promotion announced during the Superbowl was a sell out.  I drove into the parking lot to go to another business and could not find a place to park in three parking lots!  The crowds were pouring out of their cars, like they were going to the state fair.  The line was out the door and around the building.

 So give them credit for gaining trial.  Customer Engagement at it’s finest.  Customers using texts, blogs and emails all about the promotion is a social media strategists dream.   What about retention, I am not so sure.  Quality service, is in the hands of the wait staff and cooks.  Will people stand in line for free food? Yes… they will.  Will they come back and pay?… Denny’s will need to report of that.  ROI… priceless…

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